Legal
Service Level (SLA)
Last updated: 2026-10-16
This page explains the service level we aim for on the hosting and server services of Mega Technology Store. It is part of our Terms of Service.
1. Uptime target
We aim for 99.9% availability each calendar month on our servers and network. This is a target, not a guarantee.
2. How it is measured
Availability is measured by our monitoring of the server and network that carry your service, over the calendar month.
3. What is not counted
Scheduled maintenance (announced in advance when possible); emergency security updates; problems caused by your own software, configuration, content or account, including attacks and abuse linked to it; outages of services we do not control, such as upstream networks, domain registries, DNS and other providers; and events beyond our reasonable control.
4. When we fall short
If a service falls below the target in a month, contact support within 7 days. We review the monitoring data and, where the shortfall is our responsibility, we may offer a credit or an extension at our discretion. Credits are not cash refunds.
5. Delivery
New servers and services are delivered within 24 hours of payment confirmation and, where it is needed, of receiving the access details we ask you for.
6. Managed and unmanaged servers
On a managed server our engineers handle operating-system and security updates, hardening, monitoring and support. On an unmanaged server you are responsible for the operating system, your applications and their security; we provide the server and support for the service itself.
7. Backups
Where a plan includes backups, they are provided as a convenience. Always keep your own copy of important data.
8. Support
Contact us on WhatsApp or by email. Our contact details are on the Contact page.
9. Changes
We may update this page from time to time. Continued use of our services after changes are posted constitutes acceptance.
This page explains the service level we aim for on the hosting and server services of Mega Technology Store. It is part of our Terms of Service.
1. Uptime target
We aim for 99.9% availability each calendar month on our servers and network. This is a target, not a guarantee.
2. How it is measured
Availability is measured by our monitoring of the server and network that carry your service, over the calendar month.
3. What is not counted
Scheduled maintenance (announced in advance when possible); emergency security updates; problems caused by your own software, configuration, content or account, including attacks and abuse linked to it; outages of services we do not control, such as upstream networks, domain registries, DNS and other providers; and events beyond our reasonable control.
4. When we fall short
If a service falls below the target in a month, contact support within 7 days. We review the monitoring data and, where the shortfall is our responsibility, we may offer a credit or an extension at our discretion. Credits are not cash refunds.
5. Delivery
New servers and services are delivered within 24 hours of payment confirmation and, where it is needed, of receiving the access details we ask you for.
6. Managed and unmanaged servers
On a managed server our engineers handle operating-system and security updates, hardening, monitoring and support. On an unmanaged server you are responsible for the operating system, your applications and their security; we provide the server and support for the service itself.
7. Backups
Where a plan includes backups, they are provided as a convenience. Always keep your own copy of important data.
8. Support
Contact us on WhatsApp or by email. Our contact details are on the Contact page.
9. Changes
We may update this page from time to time. Continued use of our services after changes are posted constitutes acceptance.